Refund & Cancellation Policy

This policy explains how billing, cancellations and refunds work for Nova Visibility Suite (imnvs.com). By subscribing to a paid plan, you agree to the terms below.

Try before you pay

Nova Visibility Suite offers a free plan so you can evaluate the service before purchasing. We encourage you to use it to confirm the product fits your needs before upgrading to a paid subscription.

Subscriptions & billing

Paid plans are subscriptions billed in advance on a recurring monthly basis to the payment method you provide. Your subscription renews automatically at the start of each billing period until you cancel. The applicable price and currency are shown at checkout.

Cancellation

You can cancel your subscription at any time from your dashboard under Billing, or by emailing us. When you cancel:

• You will not be charged again for future billing periods.
• Your plan remains active until the end of the billing period you have already paid for — you keep full access until then.
• After the period ends, your workspace moves to the free plan; your data is retained so you can upgrade again later.

Refunds

Because Nova Visibility Suite is a digital service delivered immediately and billed for access to a period, payments are generally non-refundable for the current billing period once it has begun. Cancelling stops future renewals but does not automatically refund the current period.

We will, however, issue a refund in the following cases:

• Duplicate or accidental charge — e.g. you were billed twice, or an auto-renewal you intended to cancel went through — when reported within 7 days of the charge.
• Billing error on our part — you were charged an incorrect amount.
• Service failure — a sustained inability to use the core service that we were unable to resolve.

Refund requests outside these cases are considered on a good-faith, case-by-case basis at our discretion.

How to request a refund or cancel

Email hello@imnvs.com or call +91 90246 99512 with your account email and the reason for the request. To cancel yourself, use the Billing section of your dashboard.

Processing time

Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to appear on your statement depends on your bank or card issuer.

Contact

Questions about this policy? Email hello@imnvs.com or write to us at 161, Nemi Nagar Vistar, Vaishali Nagar, Jaipur, Rajasthan 302034, India.